Privacy Agreement


The Company’s privacy statement

      We value the privacy of our customers. Therefore, we will only collect and use your personal data in the manner described in this privacy statement.

      1) Collect information from you when necessary or in connection with the transaction.

      2) Your information will be retained when required by law or in connection with the purpose of collection.

      You can browse the Company’s website without providing your personal information. When you visit our website without a login user account, you will be browsing anonymously and we will not be able to identify you.

      We are very happy to hear from you. If you have any comments or suggestions, please email the relevant information to service@loorain.com

Personal data collection

      The Company does not sell, share or trade customer data collected with third parties. Personal data collected online is disclosed only within the group of the Company for internal use. When you create an account of the company, the basic profile we collect from you contains:

      1) Name

      2) Shipping address

      3) Email address

      4) Contact phone number

      5) Date of birth

      6) Gender

      The personal data we collect from you will be used for the following purposes:

      1) Ship the goods you bought at the company

      2) Provide the latest news on product delivery status and customer support

      3) Provide you with information about the goods

      4) Process your order, or provide services and information based on your request or through our website

      In addition, we will use the information you provide to manage your account, verify and conduct your online payment related transactions, review the information downloaded from our website, identify the website browser, do website user statistics to investigate or send the relevant product or service information that we think is appropriate for you If you do not refuse to receive the message. We may pass your name and address to a third party (such as an express company or supplier) to facilitate delivery.

      Note: The express company has the right to ask you to fill in the ID number in order to provide internal customs inspection and check to facilitate the export.

      We may retain your order information, but for security reasons we cannot retrieve this information directly. You can log in to your account, access your order details and check your individual order details. You can also manage your personal address, bank details, and subscribed newsletters. It is your responsibility to keep your personal information confidential and not to allow unauthorized third parties to access it. We will not be liable for any improper use of the password.

      Personal data security

      The Company ensures that all collected data is kept safely and confidentially. We will protect your personal information in the following ways:

      1) Restrict access to personal data

      2) Maintaining technology products to prevent unauthorized access to computer data

      3) When the information is not reserved for green purposes, we will destroy your personal data in a safe situation.

      The company uses 128-bit Secure Communications End-to-End Privacy Technology (SSL) to process your financial information. The technology requires at least one trillion years to be cracked and is a recognized high-level security measure.

      Disclosure of personal data

      The Company will not share your personal information with other organizations other than the companies that provide the company’s website delivery services and related third parties.

      In exceptional circumstances, the company may be required to disclose personal information, for example: Disclosure of personal data if there is reason to believe it may help prevent life or health from being threatened or used for law enforcement purposes.

      If you believe that the company violates the Privacy Policy, please email service@loorain.com

      Privacy statement change

      The Company reserves the right to modify and change the privacy statement at any time.

      Complaint about violation of privacy regulations

      If you are dissatisfied with our method of handling customer privacy or complaints, please contact us at service@loorain.com.